ISS - SA Schools | Contract | Platinum Electricians

CONTRACT OVERVIEW

Platinum Electricians were engaged by ISS Facility Management under the SA Schools to deliver structured preventative and reactive electrical maintenance services across multiple school sites throughout the Adelaide region. This contract focuses on long-term asset reliability, compliance assurance, and rapid fault response to maintain safe and uninterrupted learning environments.

Platinum provides disciplined maintenance delivery supported by ISO-certified systems, KPI monitoring, and integrated reporting through FieldFlex, ISS's subcontractor management platform.

Planned Preventative Maintenance (PPM)

Routine inspection and testing of switchboards and distribution systems;
RCD testing and verification;
Emergency and exit lighting compliance testing;
Lighting system inspections and upgrades;
Generator and UPS maintenance;
Thermal imaging and condition assessments;
Asset register updates and lifecycle reporting.

Preventative scheduling reduces reactive failures and extends infrastructure life.

Reactive Maintenance & Fault Response

Electrical fault finding and urgent rectification;
Switchboard and protection device repairs;
Lighting, control and automation faults;
Underground and overhead cabling repairs;
Data and communications troubleshooting.

All reactive works are triaged and logged via FieldFlex, enabling live tracking, compliance verification and transparent reporting to ISS.

PERFORMANCE METRICS

Platinum's maintenance model is KPI-driven and performance monitored.

Average Reactive Response Time: Within 4 hours for urgent faults;
Planned Maintenance Completion Rate: 100% of scheduled PPM tasks completed within allocated service window;
KPI Achievement Rate: 98% Service Level Compliance;
Defect Rectification Turnaround: Majority closed within 24–48 hours depending on severity;
Safety Performance: Zero Lost Time Injuries on contract to date.

SYSTEMS AND REPORTING

Maintenance delivery is fully integrated through:

FieldFlex (ISS Subcontractor Management Tool)

Work order allocation and acceptance;
Live status tracking;
Compliance verification;
KPI performance monitoring;
Monthly reporting and performance review;
Asset data updates.

FieldFlex integration ensures full transparency, accountability, and governance compliance.

Internally, Platinum's simPRO platform aligns with FieldFlex to ensure:

JSA/SWMS completion before works;
QA sign-off before job closure;
Asset and maintenance record updates;
Certification uploads.

KEY CHALLENGES AND SOLUTIONS

Multi-Site Asset Management

Managing ageing infrastructure across 20+ sites requires structured coordination.

Solution: Preventative scheduling and asset tracking reduce unplanned outages.

Operating in Live School Environments

Works must be performed safely without disrupting students or staff.

Solution: Scheduled maintenance planning, clear communication, and after-hours response capability.

Governance & KPI Accountability

The contract operates under strict service performance benchmarks.

Solution: FieldFlex-driven reporting and disciplined maintenance workflows ensure compliance and measurable outcomes.

CONTRACT

ISS - SA Schools

Electrical Maintenance Services