Communication is our strong suit

From our office team to our electricians on site, all the Platinum team are great communicators and will keep you in the loop the whole way. Integrity in business is one of our core values and you will feel that straight away when you’re working with our trustworthy team.

You’re never just a number

For us, business is all about relationships and we’re in it for the long haul. This means you’ll never feel like a ‘sale’, as we’re all about building long term relationships with ‘real people’. All our electricians and support team are experts in the field and will work with you to ensure you’re getting the best solution for your business.

We value you and your time

We will always turn up when we say we will. We value that you’ve chosen us and want to ensure that you and your business are not left waiting. We back this promise up with our $50 cash back on time guarantee.

No cutting corners

As qualified Master Electricians, we pride ourselves on quality service and workmanship. All our electricians are fully licensed and comply with Workplace Health and Safety standards. We care deeply about the quality of our work and we have strict quality controls to make sure you are getting the best. We’re that serious about it that we offer a full lifetime warranty on all our repairs and installations.

Regular maintenance program

Our automated maintenance program will send you an email reminding you that areas of your business are due for maintenance. This gives you peace of mind that your business is being proactively maintained and minimises the risk of emergency repairs.

Emergency rapid response

If you have a breakdown or emergency we can offer an emergency rapid response that will have an electrician on site within two hours.

Platinum Live

With a username and password, Platinum Live allows you to login and see real time all your quotes, jobs, invoices and general information.

24/7 Support

We have electricians on call 24 hours a day, 7 days a week, 365 days a year. So if you urgently need an electrician outside of business hours you can call our 1800 PLATINUM number and be transferred to the electrician on call.

Australia Wide Support

With our electricians all over Australia, we can provide support for your business nationwide. If you have multiple locations across Australia we can look after them all, saving you time and money spent on sourcing and managing multiple electrical organisations with varying service levels.