Service Coordinator

---

THE ROLE

Are you a WELL ORGANISED Service Coordinator who has worked in a trade-based business before and looking to grow with a rapidly expanding company?

Platinum Electricians is looking for an experienced service coordinator who can plan, organise and maintain our expanding electrical company.

We are searching for a Customer & Technician Support Specialist who provides seamless support that ensures the smooth delivery of services. You'll play a key role in bridging the gap between our customers and technicians, ensuring both sides have the resources and information they need to succeed.

This is a permanent full-time position Monday – Friday role hours 8am – 4pm.

Reporting to the Head of Service Delivery within this role you will take responsibility for:

• Job creation

• Supportive functions such as combined mailboxes and phone calls

• Contribute to daily scheduling for over 18 technicians and 15 apprentices

• Ensure clients’ PO’s and certain job requirements are fulfilled

• Follow unique systems and procedures stipulated by clients as necessary.

• Achieve daily job response times and management in SimPRO

• Process paperwork, price and invoice jobs

• Communicate efficiently between technicians, contractors and customers to ensure 5-star service

• Manage and promptly respond to all emails.

You must have an excellent communicator and present the organisation in a professional manner. Experience in a similar role is preferred.