We won’t waste your time
At Platinum, we know your time is valuable, so we will always arrive for an appointment when we say we will. If we’re not there at the appointed time for any reason, we will give you $50 cashback for making you wait.
Commercial maintenance programs
We’ve developed a system at Platinum that makes it easy for businesses to stay on top of their electrical maintenance. We send you automated reminders when certain parts of your business are due for scheduled maintenance, keeping you up to date and reducing the likelihood of costly repairs.
We always keep you informed
We’re all good communicators at Platinum, from our office team to our Master Electricians, and we keep you in the loop every step of the way. We want you to feel confident in choosing us, and have peace of mind knowing that you’re working with a trustworthy team.
We’re licensed Master Electricians
Our electricians are all Master Electricians, which means they hold the highest qualification in the industry. This allows them to work on any electrical system, whether it’s industrial, commercial or residential. It also means they comply at all times with Workplace Health and Safety standards and adhere to strict quality controls in everything they do.
Our Platinum team have plenty of experience working in and around Newcastle. We know you want a local electrician you can call on any time and not have to wait all day for, and we provide a prompt, reliable local service to business and homeowners in and around Newcastle, including Mayfield, Warabrook, Waratah and Kooragang. We also provide a Lifetime Labour Warranty on all our repairs and installations, so if any extra work needs doing for whatever reason, it will be done at no extra cost to you.
At Platinum, we understand that electrical emergencies often happen at inconvenient times, such as the early hours of the morning or on a weekend or public holiday. That’s why we have local electricians on call 24/7, and if you need urgent help, you can rely on us to have someone onsite in under two hours.
You’re never a number
At Platinum, there’s no such thing as ‘just another job’. We’re in it for the long haul and are focused on building genuine, long-lasting relationships with our clients. From our Master Electricians to our customer support team, you’ll never feel like a number, and can always count on getting the very best service and advice.
Platinum Live
We’ve created our own online customer platform, Platinum Live, to make it easy for you to check on work in progress, view invoices, pay bills and request quotes all in one convenient online location.
Complementary Safety Check
Have you had your premises checked for potential electrical or fire hazards lately? At Platinum, we offer a free safety check (valued at $120), that can identify potential risks before they become problems. Call us today to find out more or to book your complimentary safety check.
Tell us how you want to pay
We give you a choice of how you’d like to pay us, either by quote or by the hour. It’s another way we help our clients get the best value from our service.
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