The Essential Checklist for Facility Managers When Choosing a Vendor

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Choosing the right servicepeople is an important part of any facility manager’s daily working experience. You might be the Community Manager at a coworking space, a bar manager, multi-purpose space coordinator or child care facility supervisor; and each of these venues will require a dedicated and professional electrician for their service books.

You can take the stress out of hiring the right vendor by preparing a few questions for potential service companies, as well as by doing some of your own research beforehand. Preparation is the key to success, and ensuring you’re one step ahead when getting ready to select your service companies will make the process much easier.

Our essential checklist for narrowing down the selection process will help get you started.

Knowing the right questions to ask

One of the most important factors in choosing your vendors is a pretty easy one; you really should care about getting it right. Holding your venue in high regard and wanting only quality and professional services shows you are dedicated to your role and your company. This should be communicated clearly during the hiring selection to ensure you are both on the same page.

The questions you ask and the research you do before selecting a commercial electrician will impact you and your space in the long term, which makes asking the right questions so important.

Does their team have a high turnover rate?

The biggest tell of a company culture is the happiness levels of the staff. Happy, supported workers that know they’re genuinely cared for stay with companies for a long time, whilst businesses with high turnover rates can report low morale amongst the staff.

Happy workers are hard workers, so it’s important to check in with the staff retention of their company. If there’s a high turnover rate, you should be asking pointed follow-up questions on why.

Do they conduct background checks for their staff?

Conducting thorough background checks on staff ensures that electrician and other trade service companies are hiring the best of the best. It all comes down to quality and safety reassurance. You will definitely feel better knowing your office, venue or space is in the best hands with fully vetted and thoroughly checked-out technicians.

It makes sense, as electricity can be very dangerous in the wrong hands, and improper installation methods or dodgy repairs can mean more money and more maintenance in the long term.

Do they have experience working in facilities like yours?

As each venue is unique in its needs, a good question to ask is if they or their company has experience working in facilities like yours. A good electrician will have a lot of experience in a wide range of different function spaces, and may even have a few good ideas from other sites that you could utilise for your own electricity needs.

Are there routine inspections to ensure work is done properly?

Good service includes the company booking in and following through with regular maintenance and routine inspections. As a venue manager, your day is already filled with meetings, bookings, operations and everything else; the last thing you need is something else on your to-do list.

Quality electricians understand this, and follow up with you, rather than the other way around.

Is there an established method to communicate with facility managers?

You’ll certainly want to know the best way to get in contact with them and how they can get in contact with you. Ask what the best method of communication is for you both; be it phone, text, or email. When you’re on the same page about how to get in touch when you need them, such as in an emergency situation, this leads to less stress in the long term.

What are their current or past customers saying?

Jump online and give the commercial electrician you’re researching a Google search. Reviews and recommendations on the search results as well as on social media will give you a good insight into the company. When someone has a good experience, they are only likely to tell two to three friends; however with a negative experience, they are more likely to tell about nine to ten people.

In this modern age where anyone can be a reviewer, you’ll be easily able to get a much clearer picture online as to whether it’s a reputable and recommended company. If those star ratings are looking low, you might want to dig a little further into why.

Choosing the right vendor for your business

An established franchise is your best bet to ensure you’re hiring dedicated and well-vetted electricians to manage your venue. Platinum Electricians have worked with small intimate spaces up to large entertainment venues, always with gold star service each and every time.

If you’re ready for a long term professional relationship, look no further! We take the stress out of booking, maintaining and creating solutions to all your electricity needs. Get in touch with our friendly team today.